Legal
Lift Portfolio Management Pty Ltd (ABN 55 699 041 391)
Effective date: 1 July 2026 · Last updated: 4 July 2026
These Terms of Service (Terms) govern your access to and use of the LPM platform (Platform), a web-based software service operated by Lift Portfolio Management Pty Ltd (ABN 55 699 041 391) (LPM, we, us, our).
By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
You must be at least 18 years old and have authority to bind your Organisation to these Terms.
You agree to provide accurate, current, and complete information when creating an Account and to keep that information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at support@liftportfoliomanagement.com.au if you become aware of any unauthorised use.
Each Account is associated with a single Organisation and may only be used for that Organisation's internal business purposes.
An Organisation may authorise multiple Users to access the Platform under its Account, subject to the applicable Subscription plan and any usage limits.
The Organisation is responsible for all activity carried out under its Account and must ensure that Users do not share login credentials or provide access to unauthorised persons.
We may monitor usage to enforce Subscription limits and may suspend access, require an upgrade, or charge additional fees where usage exceeds the applicable plan.
Access to the Platform requires a Subscription. Plans are offered on a monthly or annual basis and priced per active maintenance contract in your portfolio, with graduated volume discounts. Current pricing is available within the Platform.
A free trial period of 30 days is offered to eligible new Organisations. No payment method is required to start a Trial, and you will not be charged during the Trial period.
A Trial does not automatically convert to a paid Subscription. If you do not commence a paid Subscription before the end of the Trial period, your access to the Platform will end when the Trial expires. If you commence a paid Subscription during the Trial period, any remaining Trial days will be applied to that Subscription and the applicable subscription fees will be charged to your nominated payment method from the end of the Trial period unless you cancel before then.
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through the billing portal accessible from within the Platform.
We reserve the right to change pricing at any time. We will provide at least 30 days' notice of any price changes via email to the address on your Account. Continued use of the Platform after the effective date of a price change constitutes acceptance.
All prices are in Australian dollars (AUD). LPM is not currently registered for GST, and no GST is payable on our fees. If we become registered for GST in the future, GST will be applied from the date of registration and we will update our pricing accordingly.
If you cancel your Subscription during a billing period, your access will continue until the end of that billing period. Refunds or credits are not provided for unused portions of a billing period except where required by applicable law, including the Australian Consumer Law.
We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your Organisation's internal business purposes in accordance with these Terms.
You must not:
The Platform includes features that automatically process User Content to extract structured data, validate invoices, generate equipment profiles, and provide analysis.
Outputs produced by these features are provided as informational tools only. They do not constitute professional legal, financial, engineering, or compliance advice. Users remain responsible for reviewing and verifying outputs before relying on them.
We do not warrant that outputs are accurate, complete, current or free from error. Factors including document quality, format, and content may affect extraction accuracy. You should review extracted data before incorporating it into your records.
Any liability relating to outputs is subject to Section 11.
You retain all ownership rights, title and interest in any data, documents, images, text, records, or other content uploaded, submitted or created by you through the Platform (User Content).
You represent and warrant that you have all necessary rights to upload User Content and that doing so does not breach or infringe any third-party intellectual property rights, confidentiality obligations, or applicable law.
You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce and transmit User Content solely to the extent necessary to provide, maintain, secure and support the Platform.
We do not use your User Content to train machine-learning models or for any purpose other than providing the Platform to you.
To the maximum extent permitted by law, we are not responsible for monitoring, reviewing or verifying User Content, and we are not liable for any loss arising from User Content submitted by you.
We retain your data for 30 days following cancellation to allow for account recovery, after which it may be deleted or de-identified within a reasonable period, except where longer retention is required by law, backup processes, security requirements, dispute resolution, or legitimate operational purposes.
We collect and process personal information in accordance with our Privacy Policy available at liftportfoliomanagement.com.au/privacy.
The Platform relies on third-party service providers to operate. Where users interact directly with third-party services, those services may be subject to separate terms and privacy policies issued by the relevant provider. We take reasonable steps to engage providers that maintain appropriate privacy and data security standards.
We implement reasonable technical and organisational measures designed to protect User Content and personal information against unauthorised access, loss, misuse, alteration, and disclosure. However, no method of electronic storage or transmission is completely secure and we cannot guarantee absolute security.
Nothing in these Terms transfers ownership of User Content to LPM. Subject to section 7, LPM retains all rights, title, and interest in and to the Platform, including all software, functionality, design, trademarks, and associated intellectual property.
You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our prior written consent, except to the extent permitted by law.
We aim to make the Platform available at all times but do not guarantee uninterrupted or error-free access. The Platform may become unavailable from time to time due to maintenance, upgrades, operational requirements, or circumstances described in section 10.1.
Support is provided via email at support@liftportfoliomanagement.com.au. Support availability and response times may vary depending on your subscription plan and are not guaranteed.
LPM is not responsible for any delay, interruption, degradation, unavailability, failure to perform, or inability to provide the Platform to the extent caused by events outside our reasonable control, including failures of telecommunications networks, internet service providers, cloud infrastructure or hosting providers, third-party service interruptions, cyber incidents, denial-of-service attacks, utility outages, natural disasters, industrial disputes, government actions, changes in law, or other events beyond our reasonable control.
Nothing in this section limits any rights or remedies that cannot be excluded under applicable law, including the Australian Consumer Law.
To the extent permitted by law, LPM provides the Platform on an "as available" basis and excludes all representations, warranties, guarantees, and conditions not expressly stated in these Terms, including any implied warranties or conditions relating to acceptable quality, fitness for a particular purpose, availability, or non-infringement.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded, restricted, or modified under the Australian Consumer Law (ACL) or any other applicable law.
Where the ACL permits LPM to limit its liability for services supplied under these Terms, LPM limits its liability (at its option) to either:
Subject to the preceding paragraphs and to the fullest extent permitted by law, LPM's total aggregate liability arising out of or in connection with the Platform or these Terms is limited to the total fees paid by you to LPM in the 12 months immediately preceding the event giving rise to the claim.
To the fullest extent permitted by law, LPM is not liable for any indirect, consequential, special, or exemplary loss, or loss of profits, revenue, business opportunity, goodwill, or anticipated savings arising from or in connection with use of the Platform.
You indemnify LPM and its officers, employees, contractors, and agents against any loss, damage, liability, cost, expense, or third-party claims (including reasonable legal costs reasonably incurred) arising out of or in connection with:
except to the extent that the relevant loss or claim was caused or contributed to by LPM.
You may cancel your Subscription and close your Account at any time through the billing portal. Unless otherwise stated, cancellation takes effect at the end of the current billing period and fees already paid are non-refundable except where required by law.
We may suspend or terminate your Account immediately if:
Where reasonably practicable, we will provide prior notice of suspension or termination.
Upon termination: (i) your right to access and use the Platform ends immediately; (ii) outstanding payment obligations remain payable; and (iii) User Content will be handled in accordance with section 7 (User Content).
We may update these Terms from time to time.
Where we make material changes to these Terms, we will provide at least 14 days' notice by email, through the Platform, or by another reasonable method. Non-material changes may take effect immediately upon publication.
Your continued access to or use of the Platform after the effective date of updated Terms constitutes acceptance of those updated Terms.
If you do not agree to the updated Terms, you must stop using the Platform and cancel your Subscription before the changes take effect.
These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland and courts entitled to hear appeals from those courts.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
A failure or delay by LPM to exercise any right under these Terms does not constitute a waiver of that right.
LPM may assign or transfer its rights and obligations under these Terms in connection with a corporate restructure, merger, sale of business, or transfer of the Platform. You may not assign your rights or obligations without LPM's prior written consent.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and LPM regarding access to and use of the Platform and supersede all prior discussions, representations, understandings, and agreements relating to the Platform.
If you have questions regarding these Terms or need to provide a legal notice, contact us at legal@liftportfoliomanagement.com.au.